Plutora Blog - Deployment Management, Release Management, Test Case Management, Test Environment Management
Plutora Support ServicesReading time 1 minute
Plutora provides a range of Support Services
Plutora provides its Release Management software online globally as a service (SaaS). To support this service Plutora provides a Knowledge Base and Community Forums as well as a Service Desk.
Plutora Knowledge Base and Community Forums
Plutora Support offers you a quick path to the answers you need with a comprehensive knowledge base and community features. Self-service Community Forums help you find the information and answers to you questions yourself. In fact, according to recent research by Forrester, 72% of customers prefer self-service to resolve their support issues over picking up the phone or sending an email.
Plutora Service Desk
Plutora Support accepts inbound requests via email, phone, Twitter and chat. Our support team sees everything in one place regardless of the channel you use to contact us. Plutora Support maintains a holistic view of all your support issues. When responding to your queries on a ticket, the support team will have instant access to your unified customer information, be able to search our internal knowledge base, and pull relevant data from other areas within Plutora to solve your issue.