CASE STUDY

BT Financial Group

An Australian wealth management company improves efficiency by using Plutora Test Environment Manager solution.

Proven results from Plutora

Sleek Process

Sleek Process

Streamlined processes that help avoid duplication and data reconciliation.

Greater Visibility

Greater Visibility

Greater visibility, transparency, and control of release management by introducing real-time dashboards.

Progressive Releases

Progressive Releases

Accelerate the end-to-end release management delivery cycle.

Improved Use of Time

Improved Use of Time

Improved use of IT department time and resources.

Customer
BT Financial Group
Region
Australia
Industry
Wealth management
Solution
Test Environment Manager

BT Financial Group (BTFG) is the wealth management arm of the Westpac Group. BTFG provides customers with a full spectrum of wealth services. These include investment, superannuation and retirement income products, investment platforms, financial advice and private banking.

BT Panorama is a $450 million Wealth Management Technology Platform of BTFG a firm with over $144 billion in funds under management and administration. “Panorama currently manages 74 applications, and managed 39 releases in 2015 using various environments,” says Marc Dovico, Senior Project Manager at BT Financial Group.

Key Challenges

The BT Panorama platform was experiencing difficulty in managing releases with scope and budget due to the complexity of the independent systems. “Poor planning and test environments caused significant unexpected downtime and costly delays,” says Dovico. Panorama needed to coordinate a broad complex portfolio of IT systems with a mixture of waterfall and agile teams continuously delivering business-driven changes to market.

“With so many moving parts, we looked for a tool that provided greater transparency and control of releases and test environments,” says Dovico. BTFG had no unified repository of all release information. Users had to piece together the shape of a release from multiple sources. “We lacked visibility and tools that supported governance and stakeholder management, which was leading to project delays and a significant risk of outages.”

“Plutora enabled us to improve all aspects of our test environment management service offering, by increasing our overall productivity by 15%”

Marc Dovico
Senior Project Manager
BT Financial Group

Supporting IT with Detailed Insights

After choosing Plutora as its test environment solution, BTFG quickly gained greater visibility and control over its environment information. With the ability to create real-time dashboards that showed the schedule and releases, BTFG was able to track deployment planning and make improvements. “Plutora’s ability to track changes from development through over 245 various environments into production has been essential to our success,” says Dovico.

Plutora works with BTFG’s existing tools and integrates with Projects and Portfolio Management (PPM), IT Service Management (ITSM), Application Lifecycle Management (ALM), and Continuous Delivery (CD) toolsets.

“With environment alerts and notifications to stakeholders and visibility of environment bookings and contention, Plutora has helped us deliver where the information was incomplete,” says Dovico. “We all believe that Plutora reduces our operational risk and increases our productivity.”

Using Plutora to Drive Business Success

BT Panorama has been able to achieve many benefits since engaging with Plutora. BTFG had a return on investment (ROI) of $464,512 (1222%) and a payback period of less than two months.

“Plutora allows us to have greater visibility, transparency, and control of environment composition, which always ensures the right configuration has been applied to environments at the right time, ” says Dovico.

BTFG has improved the use of the IT Department’s time and resources and reduced dependency on key personnel, which has led to fewer outages and project delays. “We now have better insight into our IT project team’s release and test environment managers.”

“We all believe that Plutora reduces our operational risk and increases our productivity.”

Marc Dovico
Senior Project Manager
BT Financial Group

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Listen to our customers

“I can save 50–70% of my time by looking at Plutora’s comments module instead of emails. It’s awesome.”

“Plutora improved our test environment management productivity by 140%.”

“We’ve had managers from other departments come to us and say, ‘We like what you’re doing with Plutora. We want to use it too.‘”

“I see Plutora as the glue that holds the delivery process together, communicating with project managers, Development Teams, Test Teams, Infrastructure Teams and Stakeholders”