CASE STUDY

United Energy
and Multinet Gas

Two Australian energy companies improve project and portfolio delivery by using Plutora’s Enterprise Test Environment and Release Management solutions.

Proven results from Plutora

No Wasted Environments

No Wasted Environments

Environment use increased by 25%.

Productivity Boost

Productivity Boost

Release throughput increased by 3.5 times.

Time Saved

Time Saved

Thirty hours saved each week and reinvested into environment and release management.

Real-Time Availability

Real-Time Availability

Real-time environment availability.

Customer
United Energy and Multinet
Region
Australia
Industry
Energy
Solution
Release Manager
Test Environment Manager

United Energy (UE) and Multinet Gas (MG) provide a safe and reliable energy supply for more than 640,000 customers in Australia, across east and southeast Melbourne and the Mornington Peninsula. UE and MG are building a future of smart grids, smart meters,  smart homes, and creating a more sustainable way of delivering and using energy every day.

“The Projects and Portfolio test environments support about $30–40 million of IT capital work a year,” says Danny Tobias, UE and MG Project and Portfolio Environment Manager. “The non-production environment landscape is comprised of about 30 core test environments and other time-sliceable test environments that are shared with the production support team. We release software anywhere between one and ten times a day in the non-production environments and about weekly in production.”

To improve their test environment and release management, UE and MG implemented Plutora. “We can now better predict and remediate environment contentions,” says Tobias. “Plutora has improved our ability to meet project environment timelines and quality goals.”

Key Challenges

The high rate of change and strict delivery timelines are key challenges. Understanding the different releases and their test environment needs, as well as their interdependencies and the cross-impacts between them, are critical success factors for UE and MG. “Inability to meet regulatory obligations is a key risk,” says Tobias. “Timely delivery to market of certain projects and work initiatives is critical.”

“UE and MG have used a variety of non-integrated applications and spreadsheets. We were keen to use an application that has been designed and built from the ground up to address the environment and release management challenges,” says Tobias.

“I see Plutora as the glue that holds the delivery process together, communicating with project managers, development teams, test teams, infrastructure teams and stakeholders.”

Danny Tobias
Environment Manager
Projects and Portfolio
UE and MG

Clear Insights

UE and MG use Plutora during the planning phase to help understand the various release phases, their time blocks and the associated test environments that they require. UE and MG receive clear insights into which specific test assets are available for allocation into projects.

“Plutora clearly articulates environment conflicts in the planning phase, which provides plenty of time to remediate these conflicts before project execution by either creating additional test assets or implementing application virtualization techniques or changing the project sequencing all together,” says Bharat Anand, UE and MG Projects and Portfolio Release Manager.

UE and MG use Plutora on a day-to-day basis to address configuration alignments between projects and production changes. Because Plutora integrates with so many other solutions, UE and MG can track the production implemented changes that apply to project environments and import them as change requests into Plutora, where they can be completed by the Test Environment Management team or assigned to development teams as code merge requests.

“Release management is a demanding and challenging discipline, which delivers large-scale application development across complex environment infrastructures. While auditing and gathering sign off along the way and maintaining that vital link between the business change requests and the functional and non-functional artifacts that deliver them from a technical point of view,” says Tobias. “I see Plutora as the glue that holds the delivery process together, communicating with project managers, development teams, test teams, infrastructure teams and stakeholders.”

Results and Gains

“Being a very intuitive application, Plutora is easy to grasp at a concept level, which really helps to speed up implementation. In our case, it took a couple of months to get the basics and roll out Plutora to a number of projects. We continue to expand the capability to any new software development project,” says Tobias.

UE and MG can now continuously synchronize code and configuration between production and test environments, through their Plutora integrations.

“We now have improved the use of time and resources within the IT department,” says Anand. “By improving our efficiency and productivity with Plutora, we have removed the dependence on spreadsheets and improved our quality and predictability.”

“Plutora’s technical support is highly responsive. It not only addresses user issues but also assists by including new features requested by users into the tool’s development roadmap.”

Bharat Anand
Release Manager
Projects and Portfolio
UE and MG

Let us help you improve your DevOps practices

Listen to our customers

“I can save 50–70% of my time by looking at Plutora’s comments module instead of emails. It’s awesome.”

“Plutora improved our test environment management productivity by 140%.”

“We’ve had managers from other departments come to us and say, ‘We like what you’re doing with Plutora. We want to use it too.‘”

“I see Plutora as the glue that holds the delivery process together, communicating with project managers, Development Teams, Test Teams, Infrastructure Teams and Stakeholders”