10 Key Release Management Metrics

10 Key Release Management Metrics

These are some the Key Release Management Metrics our clients use to continually tune their release management process.

1. Number of Changes pending future system releases (Backlog)

2. Number of Successful Changes within a Release

3. Number of Failed Changes in a Release (Percentage of Failed Changes)

4. Number of Outages Caused by a Release

5. Number of Incidents Caused by a Release

6. Percentage of Changes within the Release that cause Incidents

7. Percentage of Releases delivered on time for QA / Test

8. Percentage of Releases delivered on time for Production

9. Percentage of Releases by Priority or Type

10. Total Release Downtime in Hours

It should be noted that some of these metrics are also considered Change Management Metrics.

To read about the common mistakes made with relation to reporting on release metrics read our blog post

Release Reporting Metrics.

You can also source more information on post-release metrics from here: http://wiki.en.it-processmaps.com/index.php/ITIL_KPIs_Service_Transition#ITIL_KPIs_Release_and_Deployment_Management

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