Working at Plutora

Job Opening:

Support Analyst

Your attitude and energy will be your number one asset at Plutora. 

At Plutora, our entire team lives by our values day in and day out. Our values help keep us focused on achieving our mission to build world-class Software as a Service (SaaS) solutions to enable our customers to release features faster to production while lowering their risk. We help organizations manage complex releases and test environments in a simple and transparent manner. 

Plutora currently has a position open for an experienced Support Analyst who has solid knowledge of solution delivery processes to provide outstanding support to our customers. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and provides exceptional support service.

Key Responsibilities:

  • Must have a strong Web Applications background
  • Work directly with consultants and customers to research, troubleshoot, and resolve integration issues in a timely manner
  • Manage incoming case queue and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements
  • Clearly and succinctly document communications to customers using our issue management system, and improve processes
  • Participate in our 24X7 global coverage plan

Requirements:

  • Ability to travel overseas.
  • At least 5 years’ experience in a similar Management role preferably in a SaaS environment
  • College degree in computer science or business systems
  • Be a self-starter, creative thinker, have initiative.
  • Have 3 years of experience with PPM, SDLC or ITSM tooling
  • 4 + years of experience as a customer support specialist for enterprise software applications, Software as a Service companies preferred
  • Possess excellent verbal and written communication skills, and able to absorb innovative technologies and features quickly
  • Excellent analytical, problem solving, and multi-tasking skills and can work in a fast-paced, dynamic, and fun team environment
  • Be a team player who will work across the organization and company to continue improving the way we serve our customers

Why choose Plutora?

  • Customers Always Come First
    Supporting our customers takes priority above all other activities.
  • We’re a Team
    We aim to support each other, no matter where we work.
  • Personal Growth
    We continually seek to learn and grow in our careers.
  • Fitter and Faster
    We aim to bring innovation to everything we do at the speed our customers want it.

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Support Analyst in Australia, Sydney

Resume (pdf, dov, docx)