Author: Michiel Mulders

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Plan-Do-Check-Act Understanding and Applying PDCA

Plan-Do-Check-Act: Understanding and Applying PDCA

The world of business transforms at the speed of light. Businesses try to define new processes and improve existing ones. However, what works and what doesn’t…

Process improvement

Process Improvement: The Leader’s Manual for How to Achieve It

Just being a software engineering company isn’t enough nowadays. You need to be a high performing software company. But organizations often struggle to implement changes that…

Examples and Types: A Definition of Business Transformation

Examples and Types: A Definition of Business Transformation

With technologies and businesses evolving at the speed of light, we’re witnessing a new era of business transformation. New technologies such as artificial intelligence (AI) and…


Weighted Shortest Job First: Using and Calculating WSJF

Weighted shortest job first (WSJF) acts as a model to prioritize a stream of tasks. For example, a DevOps team often manages multiple initiatives or projects….

business value

Business Value: A Guide to Delivering and Measuring It

The goal of software development is ultimately to deliver business value. A company’s software supports many critical business operations. For software development companies in particular, IT…

Softwares Delivery Orchestration

Software Delivery Orchestration: A Complete Introduction

Software delivery orchestration focuses on streamlining and automating multiple tasks related to your delivery pipeline. These tasks can range from software planning to testing, deployment, and…


Configuration Management Databases: What Is a CMDB?

In this article, we go through important things to know about using and managing a CMDB. We discuss why having a CMDB is important, essential characteristics…


AIOps: What It Is and Why It Should Matter to You

Technology started with large mainframes that were the center of a business’s operations. But this idea has shifted completely, to every person now owning more than…

business continuity plan

How to Create a Robust Business Continuity Plan

A business continuity plan (BCP) helps companies restart their business operations quickly through a systematic plan of prevention and recovery when hit by a disaster. Businesses…

data driven decision making

Data-Driven Decision Making: A Handbook With Actionable Tips

We live in a data economy. Data is everywhere. Tech giants are collecting huge amounts of it about us. It’s scary how accurately they can predict…

The Organization Leader's Guide to Improving to Time to Market

The Organization Leader’s Guide to Improving to Time to Market

For those unaware of time to market, here’s a clear definition. Time to market (TTM) refers to the time needed to develop a product, from its…

itil change management

ITIL V4 Change Management in 2021: Everything You Need to Know

Change. Love it or hate it—and let’s be honest, most of us hate it—it will always be a big part of working in IT. IT service…