ProProfs Knowledge Base is a user-friendly tool that offers a 360-degree knowledge management solution. Small businesses and enterprises can use this tool to build a public or private knowledge base for their customers and employees, respectively. It can also be used to create help centers, FAQs, help sites, manuals, guides, and documentation.
Some of its key features include professionally-designed templates, rich online editor, Google-like search, single sign-on, built-in reporting system, user management, roles and permissions, and many others.
This software works well with sibling tools – ProProfs Help Desk and Live Chat. It also integrates seamlessly with third-party software such as Zendesk, Freshdesk, Google Analytics, and Google Translate, to name a few. These powerful integrations enhance the capability of this tool, making it even more useful for businesses.