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Plutora integration with ServiceNow

ServiceNow within Plutora

IT service management (ITSM) tools such as ServiceNow have a proven track record of helping IT Operations to ensure the integrity of production environments. Enterprises have matured the processes that unify 3rd party and internal team members in accomplishing that goal. ServiceNow provides a system that provides rigor around the change process and helps support applications after they go live.

Make your planning and engineering process visible to your operations team by integrating Plutora with ServiceNow. Unifying release tracking helps the organization to work together more efficiently — automatically coordinating work items, notifying stakeholders, tracking work items across the entire enterprise portfolio and enabling the use of operation’s matured workflows for both traditional and continuous delivery development processes.

Integration Benefits

  • Initiate requests in Plutora to have work completed using ITSM processes and workflows in ServiceNow
  • Initiate requests in Plutora to have work performed by outsourced providers utilizing ServiceNow
  • Provide additional information about the release to inform the change advisory board (CAB) as part of the tracking and approval processes
  • Include changes from ServiceNow to include in the release planning process in Plutora
  • Connect Plutora deployment plans with ServiceNow expanding the reach of cutover beyond just ServiceNow users

A Seamless Integration

Integrate Plutora with ServiceNow

Connect Plutora Releases and ServiceNow Releases with one of our most common integrations — raise visibility into release pipelines and current progress details for your operations team. Change Advisory Boards (CABs) have the richer, more detailed information needed to plan approvals and practice cutover plans, ensuring predictable delivery. This release information can also be synchronized with Jira for a unified and consistent view of release information between development, operations and the business.

Integrate Plutora Changes (User Stories / Scopes) with ServiceNow

Create a tight link between the development and operations team by mapping Plutora Changes with ServiceNow Changes. Mapping allows operations to interact with release planning and scopes. User stories and changes can also be synchronized with Jira for a single consistent view of the status and progress of application features.

Integrate Plutora Test Environment Change Requests (TECR) with ServiceNow

Have your ServiceNow-utilizing test environment managers fulfill test environment change requests (TECRs) raised in Plutora — or vice-versa. In both cases, teams are unified in addressing software updates, hardware changes, and environmental outages. Artifacts and notes are preserved creating a complete history. One-off incidents in ServiceNow can also be raised using TECRs.

Customizable Filters and Mapping

Ideal for wide ranges of scenarios thanks to the integration’s highly configurable settings. Records from each object/table are mapped using a custom filter enabling a subset of data to be pulled into Plutora. The expression builder provides advanced filtering options. Custom field mappings enable integration of both standard and custom fields in in either system. Defaults can be assigned for new records. Required fields setting ensures data is captured in Plutora as defined in ServiceNow.

Plutora ServiceNow Configuration
Unifying release information between Plutora and ServiceNow.
ServiceNow Plutora Custom Filter
ServiceNow Integration with custom filter.

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