Release Management is Not a “One Size Fits All” Solution

Exploring that role in depth, this white paper will cover:

• The difference between ITSM, ITIL, and DevOps.

• ITSM and ITIL model under fast-moving technology process.

• A DevOps-focused view of releases and deployments.

• An ITSM-focused view of service management.

• The drawbacks of resisting Agile and clinging to rigid, outmoded tools.