Exploring that role in depth, this white paper will cover:
- The difference between ITSM, ITIL, and DevOps.
- ITSM and ITIL model under fast-moving technology process.
- A DevOps-focused view of releases and deployments.
- An ITSM-focused view of service management.
- The drawbacks of resisting Agile and clinging to rigid, outmoded tools.
