ChatOps is conversation-driven collaboration using chat clients, chatbots, and real-time communication tools. It is widely used by DevOps teams to work with more transparency, efficiency, and speed.
ChatOps provides a real-time and historical log of work activities, which supports compliance and security. It also reduces human error by automating repetitive manual tasks. For example, team members can type commands to chatbots that then execute actions like code deployments, event responses, and notifications.
ChatOps aims to increase visibility across the board, so that all actions are taken in full view of the team. It is especially useful for remote workers and new hires.