The New ITOps: Combining SRE and VSM to Power Production


Site reliability engineering (SRE) is on track to replace IT service management (ITSM) as the optimal approach for ensuring production systems purr. Value stream management (VSM) is emerging as the best way to accelerate the flow of outcomes that enhance customer experience. Together, they eliminate waste and toil and automate processes for greater visibility, control, and governance over the delivery of the work that matters.