SRE+VSM= A Direct Line to Customer Experience


SREs are a digital value stream’s front line into what the customer is doing, seeing, and reacting to on a day-to-day basis. Value Stream Management (VSM) puts the customer front and center of everything that we do; delighted customers are the beating heart of a thriving organization. Therefore, SRE practitioners must share their observations for the value stream to understand what’s driving customer behavior.

Combining SRE with VSM gives SREs unparalleled insights into what value outcomes matter to their customers and the tools to respond to customer needs directly—and SRE comments, thoughts, and feedback get immediately put into the value stream. The SRE can represent the customer's needs, wants, and wishes directly into the value stream, further optimizing the efficacy of the value stream by more directly incorporating customer needs.